FAQ

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    ZALA CLIP IN EXTENSIONS - Quality / Application / Care / Lifespan

     
     
     

    How long will ZALA Clip in's take to apply?

  • ZALA hair extensions have been designed so they can quickly and easily be applied within a couple of minutes. Please click the read more link for our full page regarding hair extension application and video's demonstrations.  Read More..

  • What is the difference between the 5 and 9 piece Clip in sets?

  • At ZALA, we have two main sets to choose from, our 5 piece set is designed for thin/fine hair or customers who want to add a little bit of thickness for that natural, everyday look. Our 9 piece sets are designed for customers with medium-extra thick hair and allow you to add an amazing amount of volume and thickness. Please click the read more link for our full page comparing the two choices.  Read More..

  • What quality of hair does ZALA use in the Clip in range?

  • At ZALA, we are extremely passionate about hair! We only supply the highest grade and best thickness composition of hair on the market. Have you experienced hair extensions which go super thin towards the ends? This is due to a poor composition of short to long hairs used. At ZALA, we focus on the end result which is making your hair look amazing. We use AAA grade Remy human hair sourced from Indian temples. All sets are double drawn and triple wefted for thickness to the ends. You can expect silky, soft , healthy hair. Our quality is our reputation, and our reputation speaks for itself.

  • Do you have a product price list for me to compare the Clip in range?

  • Yes we do! Please click the read more link to be taken to our page which shows all ZALA hair extension products with their respective prices.  Read More..

  • Why should I choose ZALA Clip in hair extensions?

  • ZALA is the Clip in market leader, & for good reasons. The ZALA hair extensions brand is a team of extremely passionate and knowledgeable staff. We LOVE everything about hair. From help and advice choosing your length, shade and thickness, following your tracking of your item, and after sale advice and tips. We are here to help! We use fantastic hair for an amazing end result, whether it is for a special occasion or everyday wear, ZALA hair will be there to make you look your best!

    Our quality is second to none. All sets are triple wefted and double drawn to ensure the highest quality product is sent to you every time. Our sets have been carefully designed from years of experience. With over 23 shades & lengths ranging from 14-30 inch, there is always a colour for you. We also offer quick & easy colour swaps within 30 days, so you can order risk free! Contact us for any questions today via Facebook or Email [email protected]

  • How long will my ZALA Clip hair extensions last?

  • ZALA hair extensions are made from the highest grade of Remy hair on the market. How long your product lasts depends on how you treat and use the product. Please click the link read more link to see our full page on how long you can expect your hair extensions to last.   Read More..

  • What are Remy hair extensions?

  • Remy hair extensions are the highest grade of hair used in the industry. Remy means the hair cuticles are aligned to ensure the set feels silky, smooth and remains knot and tangle free. Click the read more link link to read our full page which explains Remy hair extensions in detail.  Read More..

  • What lengths are available in the Clip in range?

  • We want to cater for all hair types and style preferences. We offer 14" which is considered a mid-length, 16" 20" which is considered long, 24" and 26" which is considered extra long. We also have recently launched our amazing 30 inch sets which are super thick and silky, these are for true long hair lovers. If you need advice on the best length for you, drop us a facebook message!

  • What is the difference between synthetic hair extensions and human hair extensions?

  • The difference in quality is significant. At ZALA , we only work with human hair extensions, and believe you should to. For a full list of reasons and comparisons, please click the read more link for our full page regarding this question.  Read More..

  • Should I wash ZALA clip in hair extensions?

  • ZALA hair extensions can be washed, just like any other high quality hair extensions. Please note that washing does shorten the life of extensions as they do not receive natural oils from the roots and scalp. Please click the read more link to be taken to our full page regarding washing your hair extensions.  Read More..

  • Can I dye/tone, cut, curl & straighten ZALA hair extensions?

  • ZALA hair extensions are made from 100% human hair. This means they can be treated just like your own natural hair. They can safely be trimmed, curled , straightened, dyed & toned. Visit #zalahairextensions on Instagram to see thousands of amazing photo's showing shades and colours customers have dyed their sets. For full policy & more info including a how to dye video, visit the following page Dyeing & toning ZALA hair

  • What is your returns/exchange policy?

  • At ZALA, we offer a 30 day money back guarantee if you are not 100% satisfied with your product, we also offer a very quick and easy colour exchange. Please visit our customer service page for full details regarding returns and exchanges.  Read More..

  • Does ZALA hair extensions offer wholesale options for salons?

  • Absolutely! We love being involved with salons whether it is the odd purchase here and there or larger regular orders. For Tape wholesale orders, visit the tape category were you can choose packages ranging from $500-$3000. For wholesale Clip in hair extension prices, Use code ZALASTOCKIST at checkout for a 15% discount (order must be over $500 AUD for code to apply)

  • Where can I find reviews for ZALA Clip in hair?

  • We have YouTube beauty gurus and real customers reviewing our sets all the time, visit our clip in hair extensions reviews page to watch video's of real customers, or search ZALA hair extensions in the search tab on YouTube. Don't forget to check out instagram and search #zalahairextensions for real customer photo's which have been sent in! @zala_hair_extensions Still can't find an answer to your question? Simply Contact the ZALA Team and a friendly customer service assistant will help you out within 12 hours!

  • Should my ZALA clip in's shed?

  • Shedding is very normal with hair extensions, just like your own hair. Some shedding is to be expected when you first open up your set and brush it through in the first one or two wears however this should slow down from then on. It is due to excess hair which was not 100% secured in the making. We allow for 3-5% hair loss in the weight of your set. If you feel there is excessive shedding in your set, please feel free to contact us!

  • What happens if a clip comes loose or falls off?

  • In rare cases with clip in hair extensions, the clips can come loose and sometimes even break. Never fear, these can be replaced or re-attached very easily. You will need a needle and thread, scissors and a spare clip if it is broken, two spare clips are included with all ZALA sets. Stitch a few notches through the holes in the clips and create a knot to secure them. the more stitches you do through each hole, the more secure it will feel. Watch our video below and copy the steps!

     
  • What are seamless clip in hair extensions?

  • Our newest seamless range utilises the latest technology in seamless weft design to create an ultra discreet, lightweight set. ZALA's Seamless range is 20% lighter than our standard laced weft and ultra natural once applied. Their streamline design ensure no bulky wefts and ultimate comfort throughout the day, whilst still providing the same thickness and composition as our standard clip in sets.

  • What is available in the seamless design?

  • We offer a full 9 piece set in 16 & 20 inches, along with a 1 piece volumizer for those who want to add some extra thickness to their hair.

  • What is the 1 piece volumizer?

  • ZALA volumizers are the quickest way to add volume to your hair! Being 50% thicker in comparison to a piece from our triple weft range, the 1 piece volumizers are perfect for those who find they just need some extra added volume to their natural hair with the ease of applying just 1 piece.

  • Is the volumizer enough for a full head?

  • Volumizers are ideal for adding natural, everyday thickness to your hair whilst maintaining your length. We recommend choosing a length that best matches your natural hair to ensure seamless results. ZALA volumizers are also great to use in conjunction with your clip in set for even more volume & thickness.

  • ZALA TAPE EXTENSIONS - Quality / Application / Care / Lifespan / Removal

     
     
     

    What quality of hair does ZALA use for tape hair extensions?

  • At ZALA, we only supply the highest grade of tape hair extensions on the market. The ZALA tape hair extension range is made from AAAAA grade European Remy Hair. The entire range is made from 100% Human hair and are double drawn to ensure super thick sets from top to bottom. You can expect silky & soft sets with thick & healthy ends.

  • What quality Tape/adhesive does ZALA use & how long does it hold?

  • At ZALA, we use the highest quality Tape adhesive on the market. The tape itself is made in the USA and has a blue backing. Once the tab is removed, the tape is clear & undetectable. The tape has a very strong hold and will will remain applied for 8 weeks until they need moving up/re-taping. The tape's will hold even during sport, swimming, showering & washing.

  • How long will ZALA Tape hair extensions take to apply?

  • ZALA tape hair extensions have been designed so they can quickly and easily be applied within 30 minutes. Watch the below video to see 40 piece's of ZALA Snickers #4/12 / 20 inch applied

     
  • What lengths are available in the ZALA tape range?

  • ZALA Tape extensions are available in 16" which is considered a mid-length, 20" which is considered long & 24" which is considered extra long. A general guide is that 16 inch will sit around your bust line, with 20 inch a hands length below that. You can expect 24 inch to sit around your waist which allows amazing flexibility for waves and curls whilst still maintaining length. If you need advice on the best length for you, drop us a facebook message or email [email protected]

  • How many piece's of ZALA tape extensions do I need?

  • For most customers, we recommend using 40-60 piece's, depending on your needs and the style you want to achieve. For thin/fine & medium thickness hair, 40+ piece's is optimal. For medium-thick hair use 40-60 piece's. For those wanting super volume or with very thick natural hair, 60-80 piece’s is ideal.

  • How long will my ZALA Tape hair extensions last?

  • ZALA tape hair extensions are made from the highest grade of European Remy hair on the market. How long your tape extensions last depend on how you treat and use the product. With correct use & care, they will need re-taping every 7-9 weeks and should last 3-12 months. Please click the link read more link to see our full page on how long you can expect your hair extensions to last.   Read More..

  • Can I re-use/ re-apply my ZALA tape hair extensions?

  • Yes! ZALA Tape hair extension can be reapplied, with sets lasting from 3-12 months. As we only supply the highest quality hair extensions at competitive prices, ZALA tape hair extensions are designed to outperform inferior brands and save you money in the long run. We sell all the accessories needed for removal & re-application.

  • Can I dye/tone, cut, curl & straighten ZALA Tape hair extensions?

  • ZALA hair extensions are made from 100% human hair. This means they can be treated just like your own natural hair. They can safely be trimmed, curled , straightened, dyed & toned. Visit #zalahairextensions on Instagram to see thousands of amazing photo's showing shades and colours customers have dyed their sets. For full policy & more info including a how to dye video, visit the following page Dyeing & toning ZALA hair

  • How do I remove my ZALA Tape extensions?

  • The ZALA team has created a specially designed adhesive solvent that includes natural ingredients to help remove your tape's safely, quickly and effectively. The whole process of removing your tape's will take about 20-30 minutes and does not require a professional. Email our team for further assistance : [email protected] Click here to visit the ZALA solvent page

  • Will tape extensions damage my natural hair?

  • ZALA tape hair extensions provide a semi-permanent hair extension method that is non damaging, lightweight and comfortable once applied in the hair. They lay flat against the head, and are undetectable once applied to achieve a more natural look. ZALA tape extensions require no heat or damaging glue, and can be easily removed with our Tape Adhesive solvent.

  • Does ZALA hair extensions offer wholesale options for salons?

  • Absolutely! We love being involved with salons whether it is the odd purchase here and there or larger regular orders. For Tape wholesale orders, visit the tape category were you can choose packages ranging from $500-$3000. For wholesale Clip in hair extension prices, Use code ZALASTOCKIST at checkout for a 15% discount (order must be over $500 AUD for code to apply)

  • ZALA PONYTAIL EXTENSIONS - QUALITY / APPLICATION / CARE

     
     

    What quality of hair does ZALA use in the ponytail range?

  • We offer two choices in the ponytail range - 100% Human Hair & 100% Keratin Protein, both available in a variety of length & shades.

  • What is Keratin Protein?

  • Made from a keratin rich fibre, keratin protein hair that looks and feels very similar to human hair - high quality, soft & silky. We have decided to use the Keratin Pro range for our ponytails as this allows us to offer a super thick product at an amazing price point!

  • How do I apply my ZALA ponytail?

  • Our clip & wrap design makes it super quick & easy to apply your ponytail extensions! Simply style your hair in a ponytail of your desired height, clip on your ZALA ponytail & wrap around to secure. Each ZALA ponytail comes with a hair elastic & bobby pin so that you have everything you need to achieve a thicker, longer ponytail in minutes. It's that easy!

  • Can I curl or straighten my ZALA Keratin Pro ponytail?

  • The Keratin Pro range have been tested to handle heated tools up to 90 °C / 200°F, however are more ideal to simply clip, wrap & go! If you want to curl your ponytail or want a little more styling flexibility, we highly recommend our human hair ponytails which can be safely heat styled.

  • Can I tone or dye my ZALA Keratin Pro ponytail?

  • As this hair is made from Keratin Protein and not Human Hair, this material does not absorb dye/toners and will not take to the colour. If you need a custom colour, go for the human hair range which can be safely toned & dyed!

  • Are the shades the same between the Human Hair & Keratin ponytail range?

  • We use the same dye & the same process, however due to the different hair used, the end result can be slightly different. If you're not 100% sure on which shade is right for you, we offer full customer support, as well as a free colour match service along with easy 60 day returns & exchanges.

  • What lengths are available in the ponytail range?

  • ZALA ponytails are available in 12, 16, 22 & 26 inches, offering a length for every style. Check out our full ponytail length guide below to see where each length sits styled in both low & high ponytails.

  • New Zealand - Shipping / Exchanges / Tracking / Refunds

    What are shipping the times for NZ orders & how much?

  • All hair extension orders at ZALA receive express post NZ wide, to ensure you receive your order ASAP. This service takes only 2-3 business days with tracking available. All orders placed before 4PM NZST Monday - Friday are sent the same day! You can find our full shipping & delivery information here

  • How do I track my order?

  • Excited to see your extensions make progress in transit? We understand! Once your order is shipped, we'll notify you via the email you included in your order details with your tracking details. If for any reason you have not been provided your tracking, feel free to email: [email protected] with your order name or order number and we will get back to you within 6-24 hours. Otherwise, you can enter your order details into our track order feature for an instant update.

  • What if I need help choosing my colour and length?

  • We are here to help! If you have any doubts as to colour, length or thickness, just ask us! You can send in a colour match form on our online store or drop us a Facebook message with some photo's and one of our hair extension experts will suggest the best match for you!Click here to send in a photo of your hair! OR Message our team on Facebook

  • The colour I have received does not match, how do I swap?

  • We understand choosing your colour can be hard! Don't worry! With our Quick & easy colour swap you will have your correct colour to you within days. Simply visit our customer service page and scroll to the bottom for our full section regarding swapping your colour. The only cost is the cost of postage.  Read More..

  • Can I return my order for a refund? Do fees apply?

  • We are confident that when ordering from ZALA, you will join hundreds of thousands of satisfied customers. If for any reason you need to return your goods, and a exchange is not suitable. Then you can return within 60 days for a refund. Refunds are calculated as the total order amount, minus shipping incurred by ZALA & also minus a $15 refund fee to cover costs of the process. The product hygiene tag must be in-tact around the product and they must be returned in un-used condition. For full policy, Visit the Customer service page

  • 100% Store Credit

  • Unsure of what product you want to exchange to? We offer 100% Store credit on the subtotal of your order (excluding additional shipping costs) which is valid for 6 months after being issued. Store credits will be issued to you once we receive your order and verify it has not been tampered or worn.

  • Payment / Security

    What methods of payment do you accept?

  • We accept Visa, Mastercard, Amex, PayPal & Afterpay for our NZ customers. We use 1028bit SSL encryption which is the highest level of internet encryption available to online companies.

    ZALA values your privacy. Our payment gateway is 1024bit SSL encrypted. This means your details are protected by industry leading security software. Your payment details are never stored

    Short on cash but NEED your hair extensions now? Introducing Afterpay at ZALA hair extensions for all NZ orders! Get your ZALA hair extensions straight away and pay for them later in 4 easy instalments, interest free.


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  • How do I know my details are secure?

  • At ZALA, we are serious about security, especially with our customers details. Our checkout page is SSL secured, look for the green HTTPS in your browser during checkout to see secured pages. Your details are also never shared or stored on our servers. We use ANZ E-gate merchant for all credit card transactions which ensures our team is unable to see your credit card details, this ensures optimal security. Paypal is also available and a popular choice with our customers.

  • Other common questions

    How can I get involved with promotional work with ZALA hair?

  • Are you a YouTube beauty guru, An Instagram Icon or a Facebook socialite? Get involved in helping us promote our fabulous brand to all your followers! Tell others about ZALA & get rewarded - Click here Drop us a Facebook message to discuss options on how you can be involved in our brand!

  • Pre orders & Back-orders

  • Pre orders are made when the product you are after is out of stock. To ensure you do not miss out on the next shipment of the shade or length you are wanting, pre orders are made to reserve stock. Payment must be made in full to make a pre order. All arrival dates for pre orders are approximate's only. Refunds for pre-orders are only available if the arrival date is 7 days past the advertised date.

  • Does ZALA hair extensions offer wholesale options for salons?

  • Absolutely! We love being involved with salons whether it is the odd purchase here and there or larger regular orders. For Tape wholesale orders, visit the tape category were you can choose packages ranging from $500-$3000. For wholesale Clip in hair extension prices, Use code ZALASTOCKIST at checkout for a 15% discount (order must be over $500 AUD for code to apply)

  • What are ZALA dollars?

  • Introducing our new loyalty program, ZALA dollars allows customers to be rewarded by referring friends, making purchases & much more. Share, shop, earn ZALA dollars, get free products & SAVE! Find out more about ZALA dollars here.