How do I track my order?

Excited to receive your ZALAs? Tracking your shipment is easy! When your order is dispatched from our warehouse, you will be emailed a shipping confirmation email which will show:

- Your shipment number

- Your order number

- Your tracking number

- The assigned courier company

In order to track your parcel, you will need your tracking number and the details of your assigned courier company.

Once these details are available to you, proceed to the courier's website and track your order.

Australian Courier Services:

Here are the tracking links for our Regular and Express Australian Courier services which ship domestically:

Australia Post tracking: https://m.auspost.com.au/view/tracking

Startrack Express tracking: https://startrack.com.au/services/receiving/track-and-trace

Fastway Couriers tracking: https://www.fastway.com.au/tools/track/

International Courier Services:

Here are the tracking links for our Regular and Express international courier services:

Australia Post tracking: https://m.auspost.com.au/view/tracking

DHL Express: http://www.dhl.com.au/en/express/tracking.html

DHL Global Mail:  https://webtrack.dhlglobalmail.com/

United States Postal Service (USPS): https://tools.usps.com/go/TrackConfirmAction_input

Please note: DHL may pass international orders over to their partner courier services such as USPS, Canada Post, Parcelforce, Royal Mail, and other local postal services specific to your region. 

For further assistance, don't hesitate to contact our customer service team here:[email protected]